Orders placed between 02/02 and 11/02 will be dispatched week commencing 12/02. Thank you for your patience.

Delivery & Returns



Orders placed before 3pm will be dispatched same day.

Delivery times and prices as per checkout.  As per our T&C's delivery make take up to 15 working days. Full terms and conditions can be found here.

If no one is available at your address to take delivery, we (or our carrier) will leave you a note that we (or our carrier) has attempted to make delivery of the Goods. You should follow the instructions of the note to re-arrange delivery.



We accept returns for any orders which are damaged in the post or do not live up tour expectations. If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing sales@soopapets.com. We're open 9am-5.30pm, Monday to Friday.